For our store hours and closures, please visit our Help Zone. Most orders are packed and ready to ship the same to next business day via USPS or UPS. Some CDI products may take an additional day to ship as these are made to order. Transit time is usually 2 to 5 business days. This is just an estimate and is not guaranteed. Deliveries can take longer depending on your location and carrier delays. Orders paid by Paypal e-check are not shipped until the payment clears--usually 3 to 4 business days. Please note: Signature may be required at our discretion on packages that are very expensive due to the risk of them being lost or stolen.
Ship to address
Please be sure to provide an address that is a safe and secure location to deliver your package. We are not responsible for items stolen from your mailbox or residence. We will ship to the shipping address that you provide in the "Ship to" field. Please check this address on the final checkout page to confirm that it is correct to avoid reship charges and lost packages. Packages "returned to sender" or "not deliverable" for wrong address, etc. are charged actual postage to reship. Actual postage will be deducted from your credit if you refuse a package or do not want a "non deliverable" package resent.
Free shipping with insurance and tracking applies to all U.S. orders (including APOs, Hawaii, and Alaska). Orders ship via UPS ground or USPS. Insurance does not cover packages that show as delivered. Please be sure to provide an address that is a safe and secure location. Signature may be required at our discretion on packages that are very expensive due to the risk of them being lost or stolen. All shipping times are estimates only. For guaranteed delivery including UPS 3 day, 2 day and next day air, please contact us for rates.
We have resumed shipping to Canada. However, note that Gro-Via and bumGenius products cannot be shipped internationally. Also, be aware that you may be charged import fees, taxes, etc. Please allow plenty of time for your order to arrive. Usual delivery is 1 to 2 weeks, but on rare occasion, some orders have taken up to 6 weeks to arrive do to customs delays.
We accept Visa, MasterCard, Discover, American Express, and Paypal. Cloth Diapers Inc will appear on your statement. Orders are charged to your credit card at checkout. Orders placed with an e-check through Paypal will not ship until the e-check has cleared which is usually 3 to 4 business days.
Returns and Refunds
Returns are accepted on unwashed/unused items. Items received after 30 days are eligible for store credit or exchange only. Items are not returnable after 90 days. Refunds will not be given for packages in transit. There is no restocking fee for exchanges or refunds by store credit. Due to credit card processing fees and the high cost to ship packages all refunds to credit card or Paypal will be charged a 5% return charge and the actual shipping cost deducted if you received free shipping. Shipping charges are not refundable. Exchanges usually ship for free to US addresses. We may ask for help with reshipping costs if the return is large and expensive to reship. You are responsible for all costs in returning a package to us. If we made an error on your order we will either send a postage paid mailer or reimburse you for shipping charges. For new defective merchandise please contact us for instructions. Package returns (i.e. The Everything Package) are calculated by adding up the items kept as if purchased individually from the website. That total minus the original invoice, minus shipping costs if applicable, minus 5% is the amount refunded.
"Free" items earned with rewards, as freebies, etc. must be returned if you return the order. Any free items not returned will be deducted from the credit issued.
Coupons are not valid on clearance items, previous orders, layaway payments, or gift certficates.
We respect your privacy. We do not share or sell any information you provide us.