Warranty & Defective Products

The warranty information and procedure for obtaining replacements or repairs is different for each manufacturer. If you know the manufacturer of your defective item you can use the information below. If you do not know the manufacturer of your defective item, please contact us for help.

The FuzziBunz® Warranty

The bottom line is that FuzziBunz stands behind the quality of  its cloth diapers so you can feel confident that your cloth diaper investment is fully protected. Thank you for choosing FuzziBunz.

What the warranty covers:

Snap Defects - Lifetime
Snap defects are defined as a snap that has fallen off or does not connect well rendering the diaper defective. At any time your FuzziBunz lose a snap, FuzziBunz will replace the product regardless of when it was purchased.

PUL Defects - Lifetime
PUL defects, commonly known as de-lamination, is defined as the the waterproof layer separating and peeling away from the cloth layer. Diapers purchased in 2010 and moving forward will be covered under this lifetime warranty. PUL can be ruined by bleaching, chemicals, excessively high heat and time. PUL will not be covered if any of these environmental factors have played a part in the loss of functionality of PUL over time.

Sewing/Workmanship Defects - 1 Year
This is defined as a diaper that is completely falling apart at the seams and is no longer usable.

What the warranty does not cover:

Normal Wear and Tear
FuzziBunz will not replace diapers with top stitching that is coming loose, small snags or minor flaws in the fabric or elastic that has lost its elasticity in the Perfect Size diaper.  This is all due to normal wear and tear.

Sizing Issues
FuzziBunz will not replace diapers due to any sizing discrepancy. All diapers should be tried on before washing and using them to ensure a good fit. If it does not fit, please contact us for an exchange or return. On occasion, there are slight sizing variances in inserts which occur during the sewing process. FuzziBunz diapers are made by real people and from time to time this will happen despite their best efforts. This does not render the diaper unusable and is not considered a defect.

Leaking
We will do our best to troubleshoot any leaking problem, however leaking (unless due to de-laminating PUL) is not covered under the FuzziBunz warranty. If you need assistance troubleshooting a leaking issues, please visit our product support page.

Pilling Fleece
FuzziBunz does its best to ensure the best quality materials go into our product. Too many environmental factors go into the condition of how products wash and wear. Worn or pilly fleece will not effect the function of the product and is not covered under the warranty.

If you experience any defects covered by the manufacturer's warranty, please fill out the  FuzziBunz® Warranty Claim Form.  Be sure to check your spam folder for a reply.

Cloth Diapers, Inc. Products

These include Printed zipTotes, Simple zipTotes, Pail Liner with Gusset, Hemp Fleece Wipes, Hemp Fleece Inserts, Flannel Printed Wipes, Natural Flannel Rainbow Wipes, and So Soft Fleece Wipes-- please contact us.

Other Manufacturers

We have several other manufacturers. If you have any problems with products not mentioned above, please contact us directly.

If you did not receive the help you need from a manufacturer or aren't sure who the manufacturer is, please contact us for help.