Warranty & Defective Products
The warranty information and procedure for obtaining replacements or repairs is different for each manufacturer. If you know the manufacturer of your defective item you can use the information below. If you do not know the manufacturer of your defective item, please contact us for help.
The FuzziBunz® Warranty
The bottom line is that FuzziBunz stands behind the quality of its cloth diapers so you can feel confident that your cloth diaper investment is fully protected. Thank you for choosing FuzziBunz.
The FuzziBunz warranty coverage (revised October 8, 2013):
- Snaps are covered for three (3) years from date of purchase.
- Defects in materials and workmanship are covered for one (1) year from the date of purchase.
*This warranty is NOT transferrable and applies only to products purchased from an authorized FuzziBunz® retailer.*
No warranty claims will be considered without a copy of an itemized and dated receipt from an authorized FuzziBunz retailer.
Warranty period begins at the date of purchase.
What this means is that if your diaper has not been subjected to:
- Abuse or alteration
- Improper Cleaning or Handling (see Care & Use instructions). FuzziBunz® branded products are specially formulated for use with cloth diapering products.
- Improper Storage (hot storage, such as in an attic, will destroy ANY modern cloth pocket diaper in a very short time)
and is defective as determined by us at our sole discretion, we will replace it with one of like kind and
In addition to the above stated, this warranty excludes:
- Normal wear, tears, cuts, abrasions, etc. Babies spend a lot of time on their bottoms. Sitting, scooting and pivoting are rough activities for a diaper. We make our diapers from the best materials available, but even they will wear out eventually.
- Pilling Fleece. The brushed fleece used on FuzziBunz® diapers resists pilling. All fabrics pill to some degree. When compared to a short-fiber fleece, brushed fleece is more comfortable against the skin but more susceptible to pilling. Pilling will not affect the comfort or performance of FuzziBunz® brushed fleece.
If you experience any defects covered by the manufacturer's warranty, please fill out the FuzziBunz® Warranty Claim Form. Be sure to check your spam folder for a reply.
Cloth Diapers, Inc. Products
These include Printed zipTotes, Simple zipTotes, Pail Liner with Gusset, Hemp Fleece Wipes, Hemp Fleece Inserts, Flannel Printed Wipes, Natural Flannel Rainbow Wipes, and So Soft Fleece Wipes-- please contact us.
We have several other manufacturers. If you have any problems with products not mentioned above, please contact us directly.
If you did not receive the help you need from a manufacturer or aren't sure who the manufacturer is, please contact us for help.